HostGator Account Recovery Overview
At HostGator, ensuring your account's contact information is current is crucial for maintaining security, particularly during business transitions or when the need arises to give someone else the authority to manage your account.
The Primary Contact serves as the Account Holder's legal representative, possessing full authority to manage the account, whether it pertains to an individual or a company. If a company has ownership of an account and you need to change the Primary Contact, you can request the current Primary Contact to log in to the account and make the necessary adjustments. You must submit a request for Primary Contact Replacement only if the present Primary Contact is not able to do so or is no longer associated with your business.
This article discusses the following actions you can do as the account owner:
Required Documents
To update the primary contact on an account, gather all three required documents:
- Valid Government-Issued Photo ID (full color): A valid, unexpired, government-issued photo ID of the individual requesting to become the Primary Contact.
- Driver's license
- ID card
- Military Photo Identification
- Passport
- Two Organization Documents: Any two of the following recent organizational documents (not personal):
- Utility Bill (dated within 90 days of submission)
- Business License
- Letter of Incorporation
- A Tax Return or Tax ID Document
- Certificate of tax exemption that proves charitable status
How to Submit an Account Recovery Request
Follow the links below to submit an account recovery request.
Account Recovery - Individual Ownership
If the account is set up or owned by an individual, click on the links below that match your request.
- HostGator Individual Ownership - Gain Ownership
- HostGator Individual Ownership - Update Email Address
- HostGator Individual Ownership - Account Holder Deceased
Account Recovery - Organization Ownership
If the account is set up or owned by an organization, click on the links below that match your request.
- HostGator Organization Ownership - Update Email Address
- HostGator Organization Ownership - Replace Existing Primary Contact
- HostGator Organization Ownership - Role not Specified
If you already have a User ID, there is no need to create a new one. If you have multiple User IDs in your account, you can also merge them together. Please visit the following article for instructions on how to do so.
The Customer Portal allows you to manage your hosting account, including updating your primary email address. For more information on how to change your email address, please visit the following article.
How to Change Domain Ownership
Change of Registrant (CoR), also known as Registrant Name Change Agreement (RNCA), involves transferring the rights of a domain name from one HostGator account to another. It covers transferring domains only and does not extend to transferring other hosting products, such as hosting, emails, etc.
CoR (Change of Registrant) Locks are applied by ICANN to increase the security of a domain to prevent hijacking or other potential hazards. If you are the Registrant or Primary Account Holder, updates made to your contact information that involve changes to the Registrant's name, email address, or organization name will result in a 60-day COR Lock on all domain names associated with your account. For more information about the COR Lock, please check out the following article.
If you need to update the RDAP details (name, address, email, and telephone number) for your domain registered or purchased from HostGator, you can do this through the Customer Portal. Please refer to the following article for more information on updating RDAP information.